Liquid Voice Workforce Optimisation

Optimise agent performance and enhance the customer experience with powerful quality management software. 

Agent performance and customer satisfaction are crucial pillars responsible for the success of your contact centre, and how your wider business might be performing as a result. It’s essential that you optimise performance and enhance experience in order to succeed. As experts in the design, implementation and running of contact centre solutions for enterprises of all size, we have a deep knowledge of the market place and access to the types of tools and technology that can bring these benefits to life for your business. That’s why we recommend Liquid Voice, and their workforce optimisation product, Smart Interactions.

In the fast-paced world of contact centre reliant business, Smart Interactions has the capacity to move quality management beyond the boundaries of traditional solutions and provides deeper insight into the real-time working practices of contact centres. It enables the retrieval and evaluation of high volumes of calls to enable smart, informed (and often automated) decision making. The advanced functionality includes speech analytics to rapidly identify changing trends and agent engagement tools that assist in the delivery of more effective training to meet key customer satisfaction metrics.

To find out more that full capabilities of Liquid Voice Smart Interactions, download our factsheet or request a demo from our team of experts.

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Capstone demonstrated excellent understanding of our business and our sector. They are well established in large contact centres. Sound advisors, trusted specialist, a real partner – not people who keep trying to flog you stuff. My team have lots of good things to say about their day-to-day work with the Capstone team.
John Ryan,
Head of IT & Change, Post Insurance

The benefits of working with Capstone

Less waste, less bureaucracy, more direct, for greater value.
Direct access to senior team, insights from expert partners.
Faster design and implementation from a specialist, agile team.
More direct, attentive, expert, flexible support.
To plan, guide and support, making life simple for our clients.
Capability and agility to implement quick win, niche solutions.
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Whatever your need today, big or small, we’re ready to listen and see how we can make a difference. Call, email or request a callback.