Solutions

Best-fit

Tailored communications solutions
for demanding environments

We help businesses to increase productivity, service quality and mobility while reducing risk, complexity and costs. We do this by designing, implementing and supporting the latest on-premise and in-cloud telecom and communications technologies.

Implementations range from 50-person specialist contact centre solutions to complete, multi-site, Enterprise Unified Communications Solutions.

From our offices in Ireland, UK and US we provide global, 24/7, 365, monitoring, maintenance and support. Our lead technology partners include Avaya and Verint.

Unified Communications

Integrating multiple communication tools and technologies to keep your customers connected can be a challenge. That’s where we come in. We design, implement and manage bespoke solutions using cutting-edge unified communications tools in voice, video, data, recording and customer interaction.

Contact Centres

Intelligent service driven contact routing, in-depth real-time and historical reporting, a modular base to grow system features and complexity as required. Just some of the features of our contact centre solutions, which are proven to drive cost efficiency, improve customer service and increase profitability across a wide range of industries.

Workforce Optimisation

Our experts design and deliver an integrated technology approach for contact centres. Integrating key technology such as recording, quality, analytics and agent scheduling into a single intelligent platform allows businesses focus on maximum customer satisfaction while reducing operational costs.

Cloud Solutions & Services

Implementing the communications technology you need without the setup time and cost of on-premise solutions. We offer the most flexible and sophisticated cloud solutions available in unified communications, Omni-channel contact centre, workforce optimisation and automation.

Wi-Fi Solutions for Business

Wi-Fi has become a key component of any business communication system. We help clients maintain reliability, scale, speed and security through our Elite Partnership with Wi-Fi experts Xirrus – whether you’re looking for a low-cost network for 10 users, or a complex solution to reach the roof in a 100,000-seater stadium.

Networking Services

Using converged voice and data traffic over one single source, SIP trunking significantly reduces existing ISDN costs. Our SIP trunks are tested with all the major PBX manufacturers so we can ensure business grade voice and internet services through one managed access connection, keeping costs down and efficiency up.

Technically very capable but also very approachable and easy to work with. At SHS we really value and appreciate these kind of people skills from a technology company, makes a huge difference.
The SHS Group Logo
— Nigel Lyons,
IT Operations Manager, SHS Services.
Our systems & solutions

Driving a connected world for our customers

Unified communications
Contact Centre
Inbound calls
Outbound calls
Workforce Optimisation
Quality Management
Workforce Management
Custom Analytics & measurement
Performance Management
eLearning solutions
Customer Feedback

Self Service technology
Conversation Bridge
Reporting optimisation
Call recording
Compliance & regulations
Cloud Solutions & Services
Cloud Unified Communications
Cloud Contact Centre
Wi-Fi solutions for business
Networking services

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Let’s talk

Whatever your need today, big or small, we’re ready to listen and see how we can make a difference. Call, email or request a callback.