The Verint Summer School is back for another year and they have a great line up of speakers and webinars detailing the latest developments in Workforce Engagement, Intelligent Self Service, Voice of the Customer and Fraud and Compliance

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Workforce Engagement

• Attrition & Churn? How Workforce Engagement can help your organisation
  Tuesday 7th August 2018, 10:00am BST
• A day in the life of a Workforce Management User
  Wednesday 8th August 2018, 10:00am BST
• Back Office Challenges? How to improve both efficiency and customer engagement
  Thursday 9th August 2018, 10:00am BST

Intelligent Self-Service

• Enriching Customer Interactions with Effective Knowledge Management
  Tuesday 14th August 2018, 10:00am BST
• Enabling Effective Self-Service with Knowledge Management 
  Wednesday 15th August 2018, 10:00am
• Connect the Dots on the Customer Journey with Intelligent Self-Service
  Thursday 16th August 2018, 2:00pm BST

Voice of the Customer

• Listen, analyse and act: exceeding customer expectations through analytics 
  Tuesday 21st August 2018, 10:00am BST
• Do you really know your customers? How Speech Analytics can help your organisation
  Wednesday 22nd August 2018, 10:00am BST
• Defining the Human Age: A Reflection on Customer Service and Work in 2030
  Thursday 23rd August 2018, 10:00am BST

Fraud and Compliance

• Making Sense of Compliance: How Technology Can Help
  Tuesday 28th August 2018, 10:00am BST
• GDPR Data Breaches, what we’ve learnt 3 months in
  Wednesday 29th August 2018, 10:00am BST
• 5 Steps to a Customer Centric Compliant Contact Centre
  Thursday 30th August 2018, 10:00am BST

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